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General - FAQ

General

How can I track my order?

Tracking details for your order will be provided in your ‘order dispatched’ email. This is generally sent 1 – 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please contact us. Please note during peak times this dispatch time may be longer.

Can I amend or cancel my order after it has been placed and paid out?

Yes, please let us know as soon as you placed an order or within a few hours. Unfortunately, we will not be able to make amendments or cancel the order if we received your request after the order has been shipped out. Also, please note that changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and details before checking out.

How do I know if my order has gone through successfully?

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Mimosa Crafts members can  log in to check the status of their order under ‘My account’.

My order status says "Completed" but I haven't received it yet.

Sorry for the confusion! When your order status is ‘completed’ in your Mimosa Crafts account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven't received tracking details, please contact us.

Do I have to create an account to shop with Mimosa Crafts?

Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.

My order is a gift. Will it include a price tag or invoice?

Nope! Lots of people love gifting our handmade products, so we make sure there is no pricing or invoice within the parcel.