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Returns & Refunds - FAQ

Returns & Refunds

What is Mimosa Crafts return and refund policy?

  • We want you to be completely satisfied with your purchase from us. If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original saleable condition.

    In the event that your purchased item is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded.

Please read our detailed return and refund policy below:

Overview

  • Return the new, unopened items to us within 14 days of delivery.
  • Simply contact our support team   here if you have any questions regarding your return.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, colour, etc. of your product to avoid any returns or exchanges.

Terms & Conditions:

  • We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • We only provide store credit for items purchased with a discount or discount code from our full retail price.
  • Refunds or store credit will be issued within 10 days from the date we receive your return at our return address.
  • You have 14 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
  • We provide a refund to your original payment method for all full-priced items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Mimosa Crafts cannot be exchanged or refunded.
  • All shipping charges and government taxes (if applicable) are non-refundable.
  • Cancellations are only accepted for full-priced items, within 2hrs after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
  • If you have any questions at all regarding our Returns Policy please reach out directly to us from   here and one of our customer support specialists will help within 1 business day.